jpterus Platform Privacy Notice

What Data We Collect

We collect several categories of information when you create and use a jpterus account. Personal identification data includes your full name, date of birth, email address, phone number, and residential address. We request a government-issued ID (national card or passport) and proof of address (utility bill or bank statement) during account verification. This information is collected once and retained for the life of your account to meet regulatory requirements and fraud-prevention obligations.

Financial and transaction data includes every deposit, withdrawal, and wager you place on jpterus. We log the date, time, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), amount, and outcome. If you use a bank virtual account, we receive transaction records from your bank showing the transfer. We store this data indefinitely to support dispute resolution, regulatory audits, and fraud investigation.

Technical data includes your IP address, device type (Android, iOS, browser), operating system version, and browser type when you access jpterus. We use this information to diagnose technical issues, prevent fraud, and understand user access patterns. We also use cookies and similar tracking technologies to remember your login status, session preferences, and game history. Our cookie policy is described in detail below.

How We Use Your Data

We use your personal and financial data for five primary purposes. First, we verify your identity to comply with anti-money-laundering (AML) and know-your-customer (KYC) requirements applicable to gaming operators. Second, we process your deposits and withdrawals through our payment processors and banking partners. Third, we detect and prevent fraud by analyzing transaction patterns and comparing submitted documents against official registries. Fourth, we respond to disputes, complaints, and customer-support requests. Fifth, we maintain transaction logs to support regulatory audits and legal inquiries.

We use technical data to maintain jpterus infrastructure, diagnose bugs, and improve your user experience. We analyze gameplay patterns in aggregate (never attributing individual players) to optimize game selection, payment-method availability, and sportsbook market coverage. We do not sell your personal data to third parties for marketing purposes. We do not use your information to profile you for targeted advertising outside jpterus.

Our Data Processors and Third Parties

jpterus relies on third-party vendors to operate our platform and process your data. Our payment processors handle mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment e-wallet transactions; these companies see your e-wallet authentication details but do not store your jpterus password. Our banking partners (online payment, e-wallet, mobile banking, local payment) process virtual-account transfers and see your name, account number, and transfer amount but do not access your jpterus account credentials.

We use cloud-hosting providers to store our databases and customer records. These providers are bound by data-protection agreements and are contractually prohibited from accessing your data except to maintain our systems. We also engage anti-fraud vendors who analyze transaction patterns to detect suspicious activity; these vendors see transaction data but do not receive your contact information or government ID.

We may disclose your data to law enforcement, regulators, or courts if required by legal process (subpoena, warrant, court order). We will notify you of such disclosures unless we are legally prohibited from doing so. We may also share data with other gaming operators or payment processors to combat fraud if we have reasonable grounds to believe you are attempting fraudulent activity on multiple platforms.

Cookies and Tracking Technologies

jpterus uses cookies—small text files stored on your device—to improve your experience and track your activity on our platform. Essential cookies remember your login session and prevent you from having to re-authenticate on every page. These cookies are necessary for jpterus to function and cannot be disabled without breaking your session.

Preference cookies remember your language selection, time zone, and gameplay preferences. Analytics cookies track which games you access, how long you play, and which sportsbook markets you browse. These cookies help us understand user behavior and optimize jpterus for better performance and usability. Advertising cookies are not used on jpterus; we do not track you across other websites.

You may control cookies through your browser settings. Most browsers allow you to disable non-essential cookies; however, disabling essential cookies will prevent jpterus from functioning correctly. When you access jpterus from Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta, the same cookie policies apply regardless of your location. Third-party cookies from our analytics and fraud-prevention vendors may appear in your browser; these are governed by those vendors' privacy policies.

Your Rights Under jpterus Privacy Policy

We recognize your rights regarding your personal data. You have the right to request access to all data we hold about you; submit a request to our support team and we will provide a copy of your account record, transaction history, and any identity documents you submitted within five business days. You have the right to request correction of inaccurate data; contact our support team if you believe any information about you is wrong, and we will investigate and correct it.

You have the right to request deletion of your account and associated personal data, provided that you have no pending withdrawals and no active regulatory inquiries concerning your account. We will delete your data within 30 days of account closure, except for transaction records and identity documents, which we retain for seven years to comply with financial-retention laws and anti-money-laundering obligations.

You have the right to restrict how we use your data. For example, you can request that we do not use your contact information to send marketing communications (though we rarely send these, and you can always opt out of email communications in your account settings). You have the right to lodge a complaint with your regional data-protection authority if you believe we are mishandling your data. Our support team can provide you with guidance on filing such complaints.

Data Security and International Transfer

We maintain industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. Our servers use encryption (TLS/SSL) to protect data in transit between your device and jpterus. Our databases are encrypted at rest and are accessible only to authorized employees under strict access controls. We conduct regular security audits and penetration tests to identify and remediate vulnerabilities.

However, we acknowledge that our servers may sit outside your jurisdiction—potentially in countries outside Indonesia with different data-protection laws. When you create a jpterus account and submit personal data, you acknowledge that your data may be transferred to, stored in, and processed in countries other than Indonesia. We take reasonable steps to ensure that your data is protected according to industry standards regardless of where it is stored, but protection levels may differ from Indonesian law.

If you do not consent to international data transfer, you should not use jpterus. By creating an account and providing your data to jpterus, you consent to the transfer and processing of your information outside your home jurisdiction.

Your data privacy is fundamental to jpterus. We commit to transparent collection, secure storage, and lawful use of your information.

Contact Us Regarding Privacy

If you have questions about our privacy practices, wish to exercise your data rights, or believe jpterus is mishandling your information, contact our support team. We maintain a data-protection officer who oversees our privacy compliance and is available to address privacy inquiries. Your request will be logged, reviewed, and responded to within five business days.

You may also contact us through the contact information provided on our website. We accept privacy requests via email, phone, or in-app support chat. We will not discriminate against you for exercising your privacy rights; continuing to use jpterus after submitting a privacy request will not affect your account status, withdrawal eligibility, or access to games.

Privacy Policy Updates and Jurisdiction

We may update this privacy notice to reflect changes in our practices, technology, or applicable law. We will notify you of material changes by posting the updated notice on this page and updating the "last revised" date. Your continued use of jpterus after an update constitutes acceptance of the revised privacy notice. If you do not accept a material change, you may request closure of your account and withdrawal of your balance according to our standard withdrawal procedures.

This privacy notice applies to all jpterus users regardless of jurisdiction. However, depending on where you are located—whether in Jakarta, Surabaya, or elsewhere in supported regions—certain data-protection laws may apply to our relationship with you. We comply with applicable local privacy laws to the extent they apply to our operations. If there is a conflict between this notice and local law, local law will prevail to the extent required.

Our commitment to privacy is ongoing. We invest in security infrastructure, train our staff on data protection, and regularly review our practices to ensure we are meeting our obligations to you. If you have feedback on our privacy practices or suggestions for improvement, we welcome your input. Contact our support team with your ideas, and we will consider them as we continue to develop and improve jpterus.